LivChat Lite Privacy Policy

Last updated: 2026/07/18 | Applies to: LivChat Lite (Android)

Your privacy is important to LivChat Lite ("we," "us" or "our"), and we are committed to protecting your privacy. This Privacy Policy explains how we treat your information and protects your privacy when you use the Software and Services, and the rights and options available to you regarding your information.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HEREIN, DO NOT USE THE SOFTWARE AND SERVICES.

1. Information We Process and Purposes of Processing Your Information

Our mission is to constantly improve our Software and Services, and provide you with new or better experiences. As part of this mission, we use your information for the purposes as set out below. If any new purposes for processing your personal data arise, we will let you know before we start processing information for that new purpose.

1.1 Information That You Submit

(1) Camera and Photos. In order to use some features of the Software and Services, you may voluntarily grant us permission to access the camera or photo album on your mobile device. We may collect the photos, videos and other data that you upload or submit when you use the Software and Services. This information is necessary for the adequate performance of the contract between you and us.

(2) Support Related Information. If you communicate with us via our support section or via email, we may collect your contact information, your complaint or feedback, and any information voluntarily submitted by you. Such information will only be used to provide you with support services and will not be connected with any other information collected from you.

The purposes of the information that you submit are: (1) to operate and update the Software and Services; (2) to improve and customize the Software and Services; (3) to maintain, test and monitor the quality and operation of the Software; (4) to provide you with support and handle complaints/feedback; (5) to take action in case of a dispute; (6) to comply with any applicable law, regulation, or governmental request.

1.2 Information That Is Processed Automatically

(1) When you use the Software and Services, we will collect the following information: universally unique identifier (UUID), type of your mobile device, OS version, country, language.

(2) Metadata. Metadata can describe the location information and file creation time contained in photos or other files. When you use our Services and upload photos or other files, we will collect the metadata. We use photo metadata to provide you with certain features including Facial Recognition, Key-Points Recognition, Region Segmentation, Content Tags, and other custom features.

(3) Payment Data. We collect information about your subscription orders, such as purchase items, subscription time, order status, and payment time. We do not collect and are not responsible for the collection or security of payment details. Payment information is processed and stored by third-party companies (such as Google). Before entering your personal payment details, we suggest you read and become familiar with the privacy policy of these third-party companies.

Processing information through automatic data processing technologies starts automatically when you start using the Software and Services.

The purposes of the information that is processed automatically are: (1) to operate and update the Software and Services; (2) to improve and customize the Software and Services; (3) to maintain, test, monitor and improve the quality and operation of the Software; (4) to enforce the terms and conditions applicable to the Software and Services and to prevent, detect, and investigate fraud, security breaches, and illegal activities.

2. Protection of Personal Information

We take administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

No method of transmission over the Internet is 100% secure. We do our best to protect your personal information; in the event of a security breach, we will promptly notify you in compliance with applicable law.

If you have any questions about the security of our Software and Services, you can contact us through the email displayed below.

3. Sharing Information With Third Parties

We will not share any personally identifiable information (PII) that we have collected from you except for the following events:

3.1 If we are required by law to disclose your information, we may share your information with law enforcement or other competent authorities and any third party, as may be required.

3.2 In the event the team goes through a business transition such as a merger or acquisition by another company, consolidation, change of control, reorganization, or sale of all or a portion of its assets, your information will be among the assets transferred.

4. Third-Party Content

Certain features may include links or content from third parties. Use of Third Party Content and Services is subject to their own privacy policies. We are not responsible for such third-party content and you access it at your own risk.

5. Transfer of Data Outside Your Territory

We may transfer your data across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

Where you are located in the EEA, you hereby provide us with your express consent to transfer your data outside the EEA upon use of the Software and Services. You may withdraw consent at any time by contacting us.

6. How Long We Retain Your Personal Data

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information, you can request that we erase your personal information and close your account.

Some data may still be stored for a certain time period if necessary to comply with legal obligations (taxation, accounting, audit) or to maintain safety, prevent fraud or other malicious acts.

7. Your Data Rights

You have the right to access, modify, correct or delete any personal data which we may have collected. To exercise this right, please contact us at LivChatcsteam@gmail.com.

If you are in the EEA, you have a right to: (i) request access to and rectification or erasure of your personal information; (ii) obtain restriction of processing or to object to processing of your personal information; and (iii) ask for a copy of your personal information in a digital format. You also have the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

Our Software and Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected such information without parental consent, we will erase it promptly. If you believe we might have information from or about a child under the Minimum Age, please contact us through the email displayed below.

9. Changes to This Policy

This Privacy Policy may change from time to time. Changes will be published on the interface of the Software. Continued use constitutes acceptance of such updates.

10. Contact

If you have any questions or concerns about our Privacy Policy or data processing, please contact us at LivChatcsteam@gmail.com.